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Platform Guide

How to use the ICTAsset platform across day-to-day IT operations.

This guide gives teams a practical overview of the main modules, recommended workflows, and how the platform is typically used after installation.

Start here

Recommended onboarding sequence

  • Configure core settings and organization details
  • Create users, roles, and teams
  • Add departments, locations, brands, categories, and suppliers
  • Import or create assets and inventory records
  • Set assignment, maintenance, and request workflows
  • Review reports, exports, and audit trails
Who uses it

Different teams, one operational view

ICTAsset can be used by administrators, IT support staff, operations teams, and employees. Permissions control who can view, create, approve, edit, assign, maintain, or export records.

Tip: configure roles and permissions before broad user onboarding so each team sees only the tools they need.

Core platform areas

The platform is organized around asset lifecycle control, stock handling, approvals, and governance.

A

Assets

  • Create asset records with category, brand, model, supplier, warranty, and notes
  • Track status such as available, assigned, deployed, maintenance, retired, or disposed
  • Upload supporting documents and print labels
  • Review full asset history from one record
B

Assignments

  • Assign assets to employees, departments, or locations
  • Track active assignments and returns
  • Keep movement history and accountability visible
  • Use assignment records to understand deployed destinations
C

Maintenance

  • Register maintenance jobs and vendors
  • Track costs, dates, priorities, and outcomes
  • Identify assets currently under repair or service
  • Maintain service visibility for audits and planning
D

Accessories, Consumables, Components

  • Manage stock-in, stock-out, and quantity adjustments
  • Handle serialized or bulk inventory workflows
  • Install, remove, and replace components on assets
  • Watch low stock and movement history
E

Software Licenses

  • Track software vendors, keys, seats, renewals, and assignments
  • Manage audits, entitlement visibility, and expiry timelines
  • Associate licenses with employees, assets, departments, or locations
F

Requests and Reports

  • Support request creation, approval, and fulfillment workflows
  • Export reports for assets, assignments, maintenance, and stock
  • Use audit data for operational review and governance

Recommended usage workflow

A practical rollout path for real teams using the platform in production.

01

Configure master data

Before adding operational records, set up categories, brands, models, departments, locations, suppliers, and user roles. This makes later records cleaner and easier to report on.

02

Load your inventory

Create records manually or use bulk import templates to load assets, accessories, consumables, and components into the system.

03

Start operational tracking

Assign devices, record deployments, manage returns, process maintenance work, and keep stock movement current as day-to-day changes happen.

04

Enable approvals and governance

Use request workflows, audit logs, permissions, and reports to support accountability, approvals, and management visibility.

05

Review and improve

Use dashboards and exports to monitor data quality, stock risk, maintenance load, and assignment trends. Update settings and permissions as your organization grows.

Admin responsibilities

What administrators usually manage

  • Users, roles, permissions, and teams
  • Global settings and status labels
  • Import/export controls
  • Audits, logs, and system-level reviews
Operational best practice

Keep records reliable

  • Use consistent naming for departments and locations
  • Record every assignment and return through workflows
  • Review low stock and maintenance queues regularly
  • Use reports and logs for monthly reconciliation

Platform adoption tips

These habits help teams get more value from the system quickly.

For IT teams
  • Use imports for initial migration, then switch to process-driven updates.
  • Standardize asset status usage across the team.
  • Train staff to update records at the moment of change.
For management
  • Use reports for planning and audit readiness.
  • Review assignment and stock data before procurement cycles.
  • Use role-based access to separate administrative and operational responsibilities.